1. Digital Products

All eBooks sold through Fleet Frontier are digital products delivered electronically. Once the purchase has been successfully completed and the eBook has been made available for download or access, the product is considered delivered.

2. Refund Policy

Because eBooks are digital products that may be accessed or downloaded immediately after purchase, purchases are generally non-refundable once the eBook has been delivered or accessed.

3. Incorrect or Duplicate Payment

If you have been charged more than once for the same order, please contact us with your payment or order details. After verification, an eligible duplicate payment may be refunded to the original payment method.

4. Download or Access Problems

If you have successfully completed payment but cannot access or download your purchased eBook, please contact our support team.

We will first attempt to resolve the technical issue and provide access to the purchased product.

5. Refund Request Process

To request a refund or report an issue, please provide the following:

• Full name
• Email address used during purchase
• Order ID / Transaction ID
• Name of the eBook purchased
• Date of purchase
• Reason for the refund request
• Screenshot or payment proof, if applicable

Refund requests should be submitted as soon as possible after the issue is identified.

6. Refund Processing

If a refund is approved, it will generally be processed to the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on your bank, card issuer, payment gateway or other payment service provider.

7. Non-Refundable Situations

Refunds will generally not be provided in situations such as:

• The customer has already downloaded or accessed the eBook and changes their mind.
• The customer purchased the wrong eBook by mistake.
• The customer no longer wants the product after accessing it.
• The customer does not like the content after downloading it.
• The customer did not review the product description before purchase.

8. Content Issues

If you believe an eBook contains a significant technical problem, missing pages, corrupted files or another issue that prevents normal use, please contact us.

Depending on the circumstances, Fleet Frontier may provide a corrected file, replacement download or another appropriate solution.

9. Policy Changes

Fleet Frontier reserves the right to update or modify this Refund & Cancellation Policy when necessary. Any changes will be published on this page with an updated “Last Updated” date.

10. Applicable Laws

This policy is intended to operate subject to applicable consumer protection, e-commerce, payment and other laws and regulations. Nothing in this policy is intended to exclude or limit any rights that cannot lawfully be excluded or limited.